Exchange & Return Policy

At Leil, we value customer satisfaction and want to ensure you have a smooth shopping experience. Please read our exchange and return policy carefully before making a request.

1. Eligibility for Exchange & Return

• All exchange and return requests must be submitted through the Exchange & Return Form on our website within 3 days of receiving your order. Requests made beyond this period will not be accepted.

• Sale items are final sale and not eligible for exchange or return.

• Exchanges are only allowed for the same item in a different size. Requests for color changes or exchanges for a different product will not be accepted.

• Items must be in perfect, unused condition, meaning:

• No damage, wear, tear, stains, or odors.

• Must be unworn, unwashed, and in its original packaging (including tags and protective covers).

• Any items that do not meet these conditions will not be accepted.

2. Fees & Refunds

• A 120 LE fee applies to all exchanges and returns, which must be paid by the customer.

• Shipping fees are non-refundable under any circumstances.

• Refunds will only be processed after we receive and inspect the item to ensure it meets our return conditions.

• Once approved, refunds will be issued via Instapay within 5-7 business days.

3. Additional Notes

• Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return reaches us safely.

• If an incorrect or defective item is received, please contact our support team within 24 hours of receiving your order for assistance.

• We reserve the right to refuse any exchange or return that does not meet our policy requirements.

For further inquiries, feel free to contact our support team. We’re happy to assist you!