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THE SHORT VERSION
✔ Refunds: only at the door, while the courier is with you.
✔ Exchanges: within 3 days of delivery, using our online form.
✔ Wrong or faulty item: tell us within 48 hours and we replace it for free.
1. When your order arrives
• You can open and check your order before you accept it.
• The courier can't wait while you try items on.
• If you don't want something, refuse it at the door. That's the only time a refund is possible.
• Once the courier leaves, the order is accepted and can't be refunded.
2. Exchanges
| Time limit | 3 days from delivery |
| Fee | 120 LE (covers the courier) |
| Exchange for | Another size, or another item of the same price. If it costs more, you pay the difference. |
| Sale items | Can be exchanged too |
| Condition | Unworn, unwashed, with tags and packaging |
3. How to request an exchange
- Fill in our Exchange Form within 3 days of delivery.
- Choose the size or item you'd like instead.
- Our courier collects your item and delivers the new one.
4. Wrong or faulty item
Contact us within 48 hours of delivery and we'll replace it at no cost.
Good to know
• Shipping fees are non-refundable.
• Items that show signs of wear or damage may not be accepted.
Need help?
Email leilofficial99@gmail.com or DM us on Instagram. We're happy to help 🤍