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ORDERS & SHIPPING
How long does shipping take?
Cairo & Giza: 2-3 business days
Other governorates: 4-5 business days
Can I try on my order while the courier waits?
No. Couriers are not permitted to wait for try-ons. You can try items at home, and if something doesn’t work, you may request an exchange or refund according to our policy.
Can I change or cancel my order?
Yes. Just send us a DM on Instagram and we’ll assist you right away.
RETURNS & EXCHANGES
What is your return & exchange policy?
You can request a refund or exchange within 3 days of receiving your order using the Exchange & Returns Form on our website.
Items must be unworn, unwashed, undamaged, and with original tags attached.
Sale items cannot be returned or exchanged.
Exchanges must be for an item of equal or higher value.
If the new item is higher priced, you can simply pay the difference.
When do I receive my refund?
Refunds are processed within 7 working days after we receive and inspect the returned item.
What if I received a wrong or defective item?
Contact us within 48 hours and we’ll replace it at no cost.
Email: hello@leilofficial.shop — We’re always happy to help!
PRODUCT and SIZING
How do I choose my size?
Check the size charts on our website or DM us for personalized help.
How do I care for delicate fabrics like knitwear or wool?
• Hand wash gently in cold water
• Use mild detergent
• Do not wring, bleach, or tumble dry
• Lay flat to dry and store folded, not hung, to maintain shape
Will sold-out items restock?
Not always. Make sure to follow our Instagram stories for restock announcements.
PAYMENTS
What payment methods do you accept?
We accept Cash on Delivery and Visa.
STORES and EVENTS
Do you have a physical store?
Not at the moment — but stay tuned!
We’ll be making appearances in bazaars and pop-up events very soon.
CONTACT & SUPPORT
How can I reach customer service?
How can I reach customer service?
DM us on Instagram